J'étais à une conférence de presse ce matin. Je vous retranscris un passage :
Amusant non ?“Lots of improvements (of our products) come from our users. We love to speak to them. We just bring their needs to the market. That*s what we do thanks to Web 2.0 (Facebook, Twitter, etc.) and your forums. Forums can be a great tool for a company but also a dangerous weapon. When users complain of your products, you must listen to them. Three of our employees (two in Taiwan, one in USA) are devoted to take care of them. “
Joseph Lin, Director of the Global Strategic Marketing Division of Thermaltake, 2009-10-30 Taipei (Taiwan).
Thermaltake produces CPU coolers, power supplies and cases for PC. The Taiwanese company, created in 1999, has now three brands: Thermaltake, Luxa2 (design products) and TT esports (accessories). Its turnover in 2008 was 96.7 millions US dollars.
Thermaltake website: www.luxa2.com
Forums link: http://forum.thermaltake.com/
Luxa2 website: http://www.luxa2.com/index.html